We are proud of the materials and quality that goes into each PATHFINDER product, and we back our products with a 12-month Workmanship Guarantee, which covers any manufacturer's defects. If you think any of your PATHFINDER products have a manufacturer defect, please contact us at customersupport@sroutfitters.net, and you can expect to hear from us within 2-3 business days. You may be required to return the product to SELF RELIANCE OUTFITTERS for our quality assurance team to review, so please retain the defective product until the warranty claim is closed.

Please note: normal wear and tear, including but not limited to, scratches and dents, cuts, lost, stolen or misuse of product, such as damage from placing steel bottles in a freezer are not covered under our 12-month Workmanship Guarantee. Failure to follow any posted cleaning/care instructions will also voided any implied warranty.

If you purchased your PATHFINDER product from another retailer, please return it to that retailer for the warranty claim.

Order can take up to 3 business days to process through our warehouse. During high volume time, it could be up to 6 business days. All transit times are based on once your order ships.

WITHIN UNITED STATES:

We offer the following options:

• Standard Shipping - average transit time is 5 to 10 business days; however, most arrive in 5 to 7 business days.
• UPS Ground - average transit 1-5 business days
• UPS 2nd Day - transit time 2 business days guaranteed

OUTSIDE THE UNITED STATES:

Shipping charges DO NOT INCLUDE any duties, taxes, and/or import fees impost by your country's custom and/or clearance offices.

We offer the following services to most areas:

• UPS Standard to Canada - average transit 1 to 3 business days
• UPS Worldwide Expedited - average transit 2 to 5 business days
• UPS Worldwide Express - average transit 1 to 3 business days
• FedEx International Economy - average transit 2 to 5 business days
• FedEx International Priority - average transit 1 to 3 business days

DO NOT use with bleach or cleaners that contain chlorine or chloride. These types of cleaners will stain and damage stainless steel. Do not let dirty water or cleaning solutions dry on your stainless steel; it can create a dull finish and potentially leave permanent stains. Some tap water can be harsh and leave spots or stains.

DO NOT use steel wool or scouring pads as they can scatch the stainless steel allowing stains and corrison to develope.

Using these types of cleaning products will impact any implied product warranty.