A knife from Morakniv is a robust tool that is meant to last. Morakniv guarantees any knife that we sell to be free from defect in material, construction or workmanship for the life of the product under normal use and following the care instructions. If the knife is defective due to materials or workmanship we will repair it at no cost or will exchange it with the same or comparable knife in case your model is no longer available. This excludes damage caused by misuse or accident.
This warranty extends only to the product's original purchaser. Broken knife tips, discolorations from food and rust spots are not covered. For repair and care information please see the Knife care section on our official homepage www.morakniv.se.
In case of claims please contact your local dealer, Industrial Revolution. Let us know what is unsatisfactory with your knife. Include your name, address, phone number and email address in an email to your local dealer or to info@industrialrev.com. If possible, please attach an image of your knife.
If we need the knife back in order to further analyze the defect we recommend that you send us the knife with insured package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the distributor (Industrial Revolution), is not covered under warranty.
If it is a confirmed warranty issue a replacement knife will be sent as soon as possible at Morakniv’s expense. If we come to the conclusion that your knife was damaged due to one of the following reasons, we will charge you a fee for return shipment:
- Damage caused by misuse or abuse.
- Failure to care, clean and maintain your knife.
- Damage due to self-repair, tampering or dismantling.
- Sharpening your knife on a grinder.
Morakniv is proud and well known for its high quality. Our customers shall feel confident in buying a Morakniv and that it will last for a long time under tough conditions. We are also very grateful for any feedback we can get from our customers regarding any issue that will help us improve our products or customer experience.
