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Customer Service

Self Reliance Outfitters™ Store Hours:

  • SUNDAY - CLOSED
  • MONDAY - CLOSED
  • TUESDAY - 9AM TO 5PM
  • WEDNESDAY - 9AM TO 5PM
  • THURSDAY - 9AM TO 5PM
  • FRIDAY - 9AM TO 5PM
  • SATURDAY - 9AM TO 5PM

EASTERN STANDARD TIME

Phone: 317-791-8777 

Customer Service Lines are open 9am to 4pm Tuesday through Saturday 

Email: customerservice@sroutfitters.net

Mailing Address:
Self Reliance Outfitters
4723-A South Emerson Ave.
Indianapolis, IN 46203-5935

Payment Methods we accept (USD FUNDS):

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We also accept CHECKS & MONEY ORDERS.  Please make CHECKS & MONEY ORDERS (USD FUNDS) out to: The Pathfinder School 

Promotional Give-A-Ways offers are while supplies last. There will be no rain checks or other compensation offered when supplies are depleted.

Modifying or Cancelling an Order

Orders cannot be modified once they are placed. Once the order reaches “awaiting shipment” status, that order cannot be cancelled. 

Sales & Promotions

Sale and promotional prices are only valid during the specified promotional or sale period.  We do not offer rainchecks or extend sale/promotional prices to products purchased prior or after the sale/promotional period. Sale and Promotions are not extended to Dealers and cannot be combined with other discounts.

Company Policy Statements Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Warranty Policy

Except as specifically set forth under Pathfinder School LLC or Self Reliance Outfitters individual product warranties, "we make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchant-ability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer."

Return Policy

If you decide you do not want the product, you may return any unused or unopened product for a *refund or store credit (minus shipping charges. Clearance items are excluded).  However, you have 30 days from the ship date to so. ALL RETURNS (except warranties/defectives) are return at YOUR EXPENSE and will not be included in your refund or store credit.  No return (other than warranties) past 30 days will be accepted. Credit will only be issued for product ONLY. Your return must be returned with your email confirmation or packing list from your original order. This policy does not apply to classes.  For class refund policy please see: Class Purchase and Refund Policy

*All refunds will be issued by check or store credit (if requested). Credits will be processed and issued within fourteen (14) to twenty one (21) business days upon receipt of the returned merchandise.  

Please send return merchandise to:
Self Reliance Outfitters™
4723-A South Emerson Ave.
Indianapolis, IN 46203-5935
ATTN: Return Merchandise 

Class Purchase and Refund Policy

Once you purchase a class at The Pathfinder School or for the Pathfinder Gathering you have up to 14 days before the event or class to cancel and receive a refund. This will give us time to open your spot for someone else to purchase. Any cancellations past that threshold will not be eligible for a refund.  A cancellation due to an emergency will be handled on a case by case basis and will only be eligible for a store credit.

*IF The Pathfinder School needs to cancel a class all students signed up will need to contact the school and notify us if you wish to have a refund or store credit.

NOTICE: The Pathfinder School is not responsible for travel expenses or airline ticket expense if a class is cancelled.

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